Cancellations and Refunds Policy
This document outlines our policy regarding cancellations and refunds for all purchases made through our platform.
Last updated: September 28, 2026
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1. No Cancellations or Refunds
We do not offer cancellations or refunds under normal circumstances. All purchases are considered final.
This policy exists because our products provide immediate access to digital content that cannot be returned once accessed.
2. Exceptions for Malfunctions
In the rare event of a service malfunction or an issue caused by our system, you may be eligible for a refund. To request one:
- Provide genuine and unaltered screenshots showing the issue
- Include the session log file automatically generated during your session
- Send your request to hackanyinterviewai@gmail.com
Refund requests must be submitted within 24 hours of the purchase to be considered.
3. Evaluation Process
Our team reviews your refund request and determines eligibility based on the evidence provided. If approved:
- The refund is processed to your original payment method
- Processing may take 5–7 business days depending on your payment provider
- You'll receive an email confirmation once it's processed
4. Contact Information
For any questions or concerns about our refund policy, reach out to our support team at hackanyinterviewai@gmail.com.
Please include your order number and a detailed description of your issue so we can help you more efficiently.
Refund request process
Contact support
Email hackanyinterviewai@gmail.com with your order details and reason for the request
Provide evidence
Submit screenshots and log files demonstrating the technical issue
Review process
Our team reviews your case within 2–3 business days
Refund processing
If approved, the refund is processed to your original payment method
Need help?
If you believe you qualify for a refund or have questions about our policy, our support team is here to help.
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